Privacy Policy

1. Overview

Reno By Design ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, how long we keep it, and how you can reach us. It is intended to align with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation.

2. Information we collect

We collect personal information that you provide directly when you request a quote, contact us, or engage us for a project. This may include:

• Your name, phone number, and email address
• Your project address, city, and property details
• Project descriptions, budget ranges, timelines, and any files you upload
• Records of our correspondence and any agreements or estimates

3. Why we collect it

We collect and use personal information only for purposes a reasonable person would consider appropriate, including: responding to your inquiries, preparing estimates, scheduling consultations, delivering the services you request, managing permits and inspections, and meeting our warranty, accounting, and legal obligations.

We obtain your consent through your submission of a form or your engagement of our services. We do not use your information for unrelated purposes without your consent.

4. Sharing with trades, suppliers, and authorities

To complete a project we may share relevant details with the trades, suppliers, designers, and inspectors involved in your work, and with municipal authorities where permits or inspections require it. We share only what is necessary, and we do not sell your personal information to third parties.

5. Data retention

We retain project and contact records only as long as necessary to fulfill the purposes described above and to satisfy warranty, accounting, tax, and legal requirements. When information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.

6. Safeguards

We protect personal information with safeguards appropriate to its sensitivity, including reasonable physical, organizational, and technological measures intended to prevent unauthorized access, disclosure, or loss.

7. Your rights

Subject to legal exceptions, you have the right to access the personal information we hold about you, to ask that we correct it, and to withdraw consent to its use where we are not otherwise required to retain it. To exercise these rights, contact us using the details below.

8. Contact us

For any questions about this policy, to access your information, or to make a privacy request, email us at info@renobydesign.ca or call (587) 333-8160.